Your Privacy

We’re committed to protecting and respecting your privacy.

This page explains where our website stores your personal details and what cookies we use on our website and how we use them to improve our website, improve your browsing experience, and how they process your data.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Should you have any questions regarding this policy and our privacy practices, please contact us at studio@popcreative.co.uk.

How this website collects your personal data

We ask you for certain personal data on our contact forms to provide you with the service(s) you request.

What are ‘cookies’?

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

How is data transmitted?

All data passed between your computer and the server this website is hosted on is transmitted over SSL using 2048-bit encryption. This includes page views, contact forms submissions and any data 3rd parties collect (such as statistical data).

How third party services use your data

We pass your data to a variety of services to monitor our website usage, and to manage our leads from contact form submissions. You have the right to opt-in (or out) of sending your data to these services that use cookies to manage your data.

Manage your cookie preferences

Third party services we use that use cookies to manage your data:

Google Analytics

We use Google analytics to monitor our website traffic and activity as this gives us an insight on how people are using our website. We only send anonymous user data to Google Analytics and your personal data is not collected.

What happens if I don’t allow these cookies?

By not allowing these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.

View Google Analytics privacy policy for more information – https://policies.google.com/privacy

Hotjar

Hotjar tracks and record anonymous data on what users’ are doing on our website to help improve the users’ experience using the following methods:

Heatmaps

Heatmaps tell us what sections on the website (such as menu links or call to actions) users are interacting with. This gives us an insight to see what sections need improving on pages.

The heatmaps do not capture or store any of your personal data.

Find out more about heatmaps – https://www.hotjar.com/heatmaps

Video recordings

Recordings show us what users are doing when they are browsing our website. This gives us a better understanding into how our users are navigating through our website and how they are interacting with different sections.

Recordings also help us identify any technical issues that users come across with our website (such as broken links or layout issues) so we can fix the issues as soon as possible.

The recordings do not capture or store any of your personal data and displays users anonymously.

We capture the following actions:

We do not capture keystrokes and can not see what information you are submitting when filling in any of our webforms.

Find out more about how recordings work – https://help.hotjar.com/hc/en-us/articles/115011647627-How-do-Hotjar-Recordings-Work-

Feedback polls

Feedback polls help us improve our website by asking you for your feedback. You have the choice to send us your feedback anonymously, or if you would like us to get in touch with you, you have the option to send us your contact details. If you choose to send us your contact details, you can request to have your details removed at anytime.

Find out more about feedback polls – https://www.hotjar.com/polls

What happens if I don’t allow this cookie?

Not allowing this cookie can result in us not discovering issues you may come across when browsing the website or allow us to collect your feedback to improve the website.

View Hotjar’s privacy policy for more information – https://www.hotjar.com/legal/policies/privacy

Adroll

AdRoll advertising cookies collect information which helps display advertising which is relevant to your interestes on your Google feed.

What happens if I don’t allow these cookies?

De-selecting these cookies can result in viewing adverts that are not relevent to your interests.

View Adroll’s privacy policy for more information – https://www.adrollgroup.com/privacy

Third party services we use to store your personal details:

Unbounce

We use unbounce to display the following sections on our website:

Both of these sections have contact forms and if you decide to submit your personal details into these forms, your data will get stored in our Unbounce account so that we can contact you and provide a service. You can request to have your details removed at anytime.

View Unbounce’s privacy policy for more information – https://unbounce.com/privacy/

Active Campaign

We use Active Campaign to display the ‘Request Case Studies’ form in the sidebar of our blog section – https://blog.popcreative.co.uk/

If you decide to submit your personal details into this form, you will recieve an automated email with a link to download the case studies and your details will be logged in our Active Campaign account so that we can contact you and provide a service. You can request to have your details removed at anytime.

View Active Campaign’s privacy policy for more information – https://www.activecampaign.com/privacy-policy/

Contact Us

The Old Smithy,
Church Street,
Oswestry,
Shropshire,
SY11 2SP

01691 662712
studio@popcreative.co.uk

Privacy Policy