At Pop Creative, you can pick and choose the level of support that you require.
Optimise Your Website
User Experience Testing
Are people struggling to navigate your website? Can they find what they are looking for? We use some of the world’s leading online tools to track what users are doing.
Our ongoing testing and analysis process is designed to refine a website by making small (or big) changes to a page to improve it’s conversion rate.
Search Engine Optimisation
Our on-site SEO checklist makes sure best practices are followed. Ensuring that you pages are correctly optimized for your target keywords is a basic and essential part of on-page SEO.
We perform software updates, make daily backups and perform website security audits. These critical tasks are ran to ensure your website continues to run securely and smoothly.
Website and Email Surveys
By using on site surveys we can collect feedback from customers. For example, we could ask “Did you find what your were looking for today?”.
We offer our clients 24/7 customer support. We run a very effective ticketing system that we guarantee a response to any issues within a few hours of an issue being raised.
What you also get from us...
GUARANTEED FAST SUPPORT
Tickets are usually resolved within hours. Anything you want doing just ask!
14 DAY FREE TRIAL
Sign up with us today and drop a ticket requesting a website change. No catch.
24/7 TICKETING SYSTEM
Drop a ticket any time of the day and we'll usually answer it within a few hours (even on the weekends!)
UNLIMITED WEBSITE SUPPORT
Need help with adding content, image or fixing layout issues? Simply drop us a ticket and we'll get it sorted.
Frequently asked questions about our support
How does it all work?
Once you sign up we run a 40-point audit and install a variety of tracking and survey tools (such as Hotjar, Formisimo and Google Analytics). Using these we monitor your website and identify low performing pages. From here we work page-by-page to correct these issues, usually working on 1 project/page per month.
We already run marketing activies, how can you help?
That's great! As well as optimising and tracking pages, we can support all your marketing activies by building pages, settings up email automatations or even creating landing pages. Basically taking the pain out of the more technical stuff.
Will you support more than one site?
Our monthly support plans are just for the one website, however we can put a bespoke plan together if you have more than one site.
What is unlimited website support?
With all of our packages we'll fix any minor issues or changes you request. We see 'minor amends' as tasks that'll take upto an hour to complete. We're fair and we've found our monthly clients are as well. We support a reasonable number of tasks per month and we will let you know if you're stretching the friendship.
How long does a task take to complete?
We aim to complete tasks on the same business day that they are submitted. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
What does 24/7 support mean?
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there's an urgent issue we can call in a developer for extra help.
At Pop Creative, you can pick and choose the level of support that you require. You are in charge of what areas you want to concentrate on within your website, but we are on hand to offer suggestions too.
Search Engine Optimisation And Content Publishing
Each month we create content for our clients that will interest visitors and will perform well in search engines. You can see examples of this in our "work" section of our website. We produce blogs, banners, social graphics, and animation.
Blog stats: We create blogs each month for our clients. So far this year (as of March 2019) we have generated over 200 blog posts with more than 60,000 views.
Social media content
Organic and paid content tailored for your social audience.
Industry specific blogs and articles, researched and written for your website.
Beautifully designed landing pages for your campaigns.
Social Banners and Ads
Banners and ads specifically designed for your chosen social platforms.
Email Marketing Campaigns
Designing and creating content for your email campaigns.
Engaging Website Content
Researched and carefully crafted content that speaks to your audience.