Technical Support & Maintenance

What we offer here is above and beyond “website support”. It includes advice on things like UX design amends, copy, emails, images, and helping with issues. Our clients get super fast support and amends, and always comment on how happy they are with our service.

Of 2400 support tickets answered in the past year, all were rated with a 5 star positive experience. Below are stats based on the last 150 tickets raised:

Average
Response Time
Average
Resolution Time
Resolved
Tasks
None Urgent Tickets Raised
<8 Hour
<5 Days
100%
Emergency Tickets Raised
<1 Hour
<1 Day
100%
100% positive feedback.

Services include:

  • Web Vitals checks & Fixes
  • Unlimited Support Amends & Dev
  • Security & DDOS standard protection
  • Core & plugin updates
  • Analytics integrity & monitoring
  • Live uptime monitoring

Contact Us

The Old Smithy,
Church Street,
Oswestry,
Shropshire,
SY11 2SP

01691 662712
studio@popcreative.co.uk

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