Based in Shropshire we are a multi-disciplinary team dedicated to providing web management and infrastructure solutions. We analyze your site, get to know your goals, and develop a path to a better and more sustainable digital presence.
Talk to us today by calling 01691 662712
We've been designing and building websites for nearly 20 years so we love to take on new projects, however some of the biggest companies online (like Facebook and Amazon) rarely totally redesign their websites. They continually develop and improve areas and test the outcome. This means they can follow trends, react quickly when somethings not working and make the sales process easier and more efficient.
We work with a wide range of clients, in a wide range of industries. On a recent project we discovered 50% of users were dropping off when getting to a particular field on a contact form. We needed to removing the friction people encountered. By tracking users and running some UX tests we increased the form completion rate by 480%
Really really happy with the service received – both in quality and in speed – such a contrast to our previous supplier.
Kevin, Director at Kaelo
150% Increase in form enquiries
30% Decrease in website bounce rate
30% Increase in session duration
55% Increase in website page views
36% Increase in average time on page
85% Increase in contact form submissions
21% Decrease in bounce rate
96% Increase in website page views
107% Increase in website enquiries
2h 13m Average response time
171% Increase in website enquiries
58% Increase in website users
2h 36m Average response time
60% First contact ticket resolution
20% Increase in website entrances
24% Increase in website sessions
36% Decrease in website bounce rate
2h 55m Average response time
Are people struggling to navigate your website? Can they find what they are looking for? We use some of the world’s leading online tools to track what users are doing.
Our ongoing testing and analysis process is designed to refine a website by making small (or big) changes to a page to improve it’s conversion rate.
Our on-site SEO checklist makes sure best practices are followed. Ensuring that you pages are correctly optimized for your target keywords is a basic and essential part of on-page SEO.
We perform software updates, make daily backups and perform website security audits. These critical tasks are ran to ensure your website continues to run securely and smoothly.
By using on site surveys we can collect feedback from customers. For example, we could ask “Did you find what your were looking for today?”.
We offer our clients 24/7 customer support. We run a very effective ticketing system that we guarantee a response to any issues within a few hours of an issue being raised.
Tickets are usually resolved within hours. Anything you want doing just ask!
Sign up with us today and drop a ticket requesting a website change. No catch.
Drop a ticket any time of the day and we'll answer usually answer it within a few hours (even on the weekends!)
Need help with adding content, image or fixing layout issues? Simply drop us a ticket and we'll get it sorted.
Once you sign up we run a 40-point audit and install a variety of tracking and survey tools (such as Hotjar, Formisimo and Google Analytics). Using these we monitor your website and identify low performing pages. From here we work page-by-page to correct these issues, usually working on 1 project/page per month.
That's great! As well as optimising and tracking pages, we can support all your marketing activies by building pages, settings up email automatations or even creating landing pages. Basically taking the pain out of the more technical stuff.
Our monthly support plans are just for the one website, however we can put a bespoke plan together if you have more than one site.
With all of our packages we'll fix any minor issues or changes you request. We see 'minor amends' as tasks that'll take upto an hour to complete. We're fair and we've found our monthly clients are as well. We support a reasonable number of tasks per month and we will let you know if you're stretching the friendship.
We aim to complete tasks on the same business day that they are submitted. If you request a task over the weekend, we generally take care of it on Monday morning unless we deem it to be urgent.
Most jobs are completed Monday to Friday, during business hours. We monitor incoming tasks over the weekend, so if there's an urgent issue we can call in a developer for extra help.
Unlimited website support starting from £99 a month
Price excludes VAT unless otherwise stated.
The Old Smithy,
Church Street,
Oswestry,
Shropshire,
SY11 2SP
01691 662712
studio@popcreative.co.uk